About Us
At Generosité Fundraising and Communications we are known for our integrity, our commitment to excellence and for our passion. We provide extremely high-calibre fundraising and communications services in both English and French for the non-profit industry in Canada. Since its inception in 2013, our company has aways had exceptionally high standards of professionalism in both our management practices and on every call our colleagues make on behalf of our clients. We use a respectful, soft-sell, informative approach, leaving potential donors with a positive feeling, regardless of the interaction's outcome. We choose to remunerate our team members more than our competitors, attracting and retaining well-educated, articulate, high-quality people who can provide our clients with industry leading levels of representation in both official languages. Our business isn't just fundraising and communications; it's creating connections with other human beings.
Our company is different, in many ways. Our colleagues know this and often comment about the contrast with other work scenarios and environments they have experienced in the past. We strive to create a work experience and environment that revolves around collaboration, teamwork, honesty, harmony, integrity and having as much fun as possible while achieving our common goals. We have a patron-first approach, we respect one-another and we endeavour to achieve excellence while maintaining an atmosphere of trust - believing in the competence, goodness, and sound judgment of our fellow colleagues. We encourage our colleagues to bring their whole selves to work - not just the professional mask. We facilitate this by creating a safe space, absent of fear or judgement, for interactions within the company. We also make concerted efforts to help our teammates align their mindsets, beliefs, and behaviours to our unique organizational structure. We never use coercion or force, and we always honor our commitments.
Core Values
We try to make the world a better place by empowering not-for-profit organizations, helping them to thrive and succeed in a unique way. We provide a community of colleagues with meaningful employment and a caring professional environment while empowering and supporting them to flourish and grow.
Caring
Caring is a word seldom used in the world of business – for us it is the bedrock upon which our organization is built. We care for each other, for our clients and for the cause they serve. We understand that we are ambassadors for the organizations who hire us – we take this to heart. We always try to meet people where they are at and understand why the cause we are promoting matters to them, while at the same time being very mindful not to impose ourselves on them. We call it 360°caring because it extends to ALL stakeholders: our colleagues, our clients, customers we interact with as well as the company that we work for.
Dedication
We never give up – always willing to do whatever it takes to ensure success on our campaigns. Tenacity, attention to detail and willingness to “go the extra mile” are all part of our collective DNA. We purposely choose to limit the number of projects we are actively working on at any given time, such that we can be laser-focused on the success of each individual campaign.
Authenticity
We truly believe in the mission and causes of the organizations we partner with. It’s a point of departure for any interaction we have on behalf of our clients: a heartfelt desire to advocate for the intrinsic virtues of that mission or cause.
Goal Oriented
We are results oriented and have a strong ethos of surpassing objectives. Our clients rely on us to consistently achieve and in many cases even exceed financial projections, regardless of the circumstances.
Honesty & Integrity
We never get involved with a cause that we can’t get behind. We truly believe that every organization that we partner with has a mission that makes them a positive force for good on the planet. We speak with genuine conviction on behalf of our clients, without ever jeopardizing the integrity and consistency of their core message.
Trust
Our colleagues are reasonable people who can be trusted to do the right thing. They are creative, thoughtful, reliable, self-motivated, intelligent, trustworthy adults; capable of making important decisions. They are accountable and responsible for their actions. They are unique and they want to use their talents and skills to make a positive contribution to the organization and the world. All colleagues are essentially considered to be good unless proven otherwise.
Autonomy
Our colleagues are mature and articulate individuals capable of engaging our clients’ patrons in stimulating and mutually rewarding conversations. To enable them to be as self-reliant as possible, we provide them with a solid foundation of knowledge pertaining to the campaigns they are working on and the organization they are representing. Then, we give them the leeway they need to be effective self-starters while continuing to provide them with all the resources they need to excel at their jobs. We do not believe in coercion and micro-management. We believe in treating our colleagues as responsible adults who will do what is right.
Service
An attitude of the heart that translates into wanting to help and give generously. Every interaction is an opportunity to serve our higher nature, expanding the love and goodness in the world. We take customer service and patron satisfaction extremely seriously. Being polite, respectful, truthful and courteous is our golden rule. We reach out to our clients’ patrons and interact with them in a way that reflects positively on their organization.
Teamwork
We are always stronger together. Together, everyone accomplishes more. We are always on the lookout for “ideal team players” who are consistently humble, adaptable, hungry for knowledge and relationally intelligent. We strive to provide a FUN work environment with highly collaborative teams working towards a common goal to achieve exceptional results.
Environmental Sustainability
Minimizing our ecological footprint is important to us. We plant a tree for every successful call we make on behalf of our clients, and we strive to minimize resource consumption in our office and in our business practices in general.
Equality, Diversity and Tolerance
All people are of equal human worth. Our company values diversity – we embrace the uniqueness of each person. We understand that it is through our differences – in race, gender identity or expression, age, religion, sexual orientation, family status, ability, and other qualities – that we are collectively stronger and more resilient. We are committed to creating a safe and inclusive workplace community absent of judgment and imbued with kindness. Individuals vary in many ways – their values, tastes, moods and methods to achieve goals. In our organization, these types of differences between individual colleagues will be respected and tolerated, always.
Is this something that sounds like you would like to be a part of? Get in touch.
MEET OUR TEAM
Thomas Krayer
Luc Perron
Jean-François Séguin
Colombe Gagné-Henley
MEET OUR TEAM
Thomas Krayer
Luc Perron
Jean-François Séguin
Colombe Gagné-Henley
Our Work
Clients we have partnered with
It was a pleasure working with Generosité during our yearlong telemarketing campaign. We ran this campaign during an extremely busy time for Food Banks Canada, but they made it so easy. They were quick to home in on our needs, provide suggestions and respond to any questions that popped up throughout the campaign. It was a nice feeling knowing that our donors were speaking to friendly, professional, and well-informed representatives so that I could focus on other projects happening during the pandemic. The daily and weekly reporting they provided was also extremely helpful in allowing us to respond back to donors in a timely manner. I would highly recommend Generosité to any organization that is considering a telemarketing campaign.
Joelle Ferreira
Manager, Annual Campaigns & Donor Services
Generosité has played a pivotal role in our donor communication strategy. Their professionalism, attention to detail and results-oriented approach has exceeded our expectations. They have treated our donors with empathy and care and I look forward to working with the team in the future.
Christopher Smith
Director of Corporate, Foundations and Legacy Development.
Generosité has been an outstanding partner in our work to connect with new and long-standing supporters in meaningful ways, and to meet or beat our ambitious fundraising goals.
Nan Wehbe
Director, Laurier Club and National Events
Generosité is a strong and reliable partner to the National Arts Centre Foundation. With his years of experience, Thomas Krayer is an excellent resource in phone campaign planning and execution. His telefundraising teams represent the NAC Foundation in a knowledgeable and congenial way, and they always meet their fundraising goals.
Bronwen Dearlove
Senior Development Officer, Annual Fund and Database
The Generosité Team has simply been fantastic to work with. Without the support of their professionals, we could never have achieved the results they have doing the work ourselves. The fully bilingual team is responsive and results oriented and we couldn’t ask for a better fundraising partner.
Marissa Croteau
Head, Individual Giving
Working with Generosité Teleservices has always been an extremely positive experience. I have actually had the pleasure of engaging the services of Thomas Krayer for the past 20 years - when with the National Gallery of Canada, then the YMCA-YWCA of the National Capital Region and most recently at the Canadian Museum of History and War. Thomas is focused on results…he asks good questions and takes the time to evaluate different perspectives before making recommendations that will best serve the organization he represents. He takes the time to build relationships with clients which contributes to an open and honest dialogue even when it comes to sensitive topics. He brings a wealth of knowledge to an organization and also possesses rich, humanistic values. His expertise combined with his inner values of contributing to the good of others positions him highly for any philanthropic organization. Thomas equals talent, passion and a desire to succeed! He always delivers on the goals. My most recent experiences working with his company have led me to conclude that the firm is a true reflection of the individual that I have come to know and trust over the years. It is obvious that Thomas’ leadership has trickled down through the ranks of his first-rate organization – from the callers to the most senior level of management. You want to work with Generosité and Thomas. A stronger telemarketing team you'd be hard pressed to find.
Sylvie Madely
Vice-President, Development & Membership
Working with Generosité has been a game changing partnership for the Ottawa Food Bank. The callers at Generosité represent our charity and brand incredibly well. Every campaign we have done with them has been extremely cost effective and has resulted in more donations for our cause and deeper relationships with our donors. I have every confidence in their team.
Rachael Wilson
Chief Executive Officer
Our Services
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